Refund policy

At Lumoraa, customer satisfaction is important to us. Please read our policy carefully before making a purchase.

No Refunds

All sales are final. We do not offer refunds for:

• Change of mind
• Incorrect product selection
• Personal preference
• Sale or promotional items
• Used, worn, or opened products

Please review product descriptions, specifications, and sizing information before placing your order.

Damaged or Incorrect Items

We only provide replacements if:

• Your item arrives damaged
• You receive the wrong product

To qualify for a replacement:

• You must submit a request within 48 hours of delivery
• Clear photos of the item and packaging must be provided
• The item must be unused and in its original packaging

Once approved, a replacement will be arranged at no additional cost.

Non-Eligible Claims

We are not responsible for:

• Damage caused after delivery
• Misuse or improper handling
• Normal wear and tear
• Minor packaging damage that does not affect product functionality

Contact

For assistance regarding damaged or incorrect items, please use our Contact Us page.